Refund and Returns Policy (Last updated: Jun 17, 2026)

At One-Second Wig, we take pride in the craftsmanship of every product. Due to the intimate nature of our products and for the protection of all our customers, we maintain a strict hygiene and return policy.

The 14-Day Return Window

We offer a 14-day return period. If you’re not completely happy with your purchase, you can request a refund within 14 days of receiving the wig. After the 14-day period, all sales become final. We’re here to help, so feel free to contact us for any questions or assistance. Email: [care@secondwig.com]

Refunds are processed within 5 business days after receiving the returned product.

Special Return Policy for Make-to-Order Products

Please note that our Make-to-Order products are uniquely crafted based on your specific requirements. Therefore, they are subject to a specialized fulfillment and return policy:

  • Pre-Shipping Confirmation: Before dispatching any Make-to-Order item, our team will send a confirmation email to you with detailed product status/photos.
  • 48-Hour Review Window: You will have 48 hours from the time the email is sent to review and reply. If we do not receive a response within 48 hours, it will be deemed as your default approval, and the order will be processed for shipment.
  • No Returns or Exchanges: Since Make-to-Order items are custom-made just for you, we are generally not obligated to accept returns or exchanges once they are shipped. However, we deeply value your shopping experience! If you are not completely satisfied with your order, please do not hesitate to reach out to our dedicated support team at [care@secondwig.com], and we will do our absolute best to review your case and find a helpful solution together.

Conditions for Return

To be eligible for a return, your product must be in its original, pristine condition. This means:

•Original Packaging: All original tags must be attached, and the item must be returned in its original packaging. Items that do not attached with original tags will be denied a refund. If you do not return the wig with the accompanied travel bag, an additional $5 will be withheld from your refund.
•Scent-Free: The item must be free of any odors, including perfume, smoke, or hair products.

Items that do not meet these criteria will be denied a refund and may be sent back to the customer at their expense.

How to Initiate a Return

All returns must be authorized via email before return. To start the process, please email us at [care@secondwig.com] with the following information:

•Order Number
•Reason for return or exchange
•Clear photos of the item’s current condition (including tags).

Return Shipping Costs

•Personal Preference: For returns due to personal preference (e.g., “I don’t like it,” “Changed my mind,” or “Wrong color choice”), the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
•Faulty Items: If the return is due to our error or a proven defect (as reported within 48 hours), One-Second Wig will cover the return shipping costs.

Return Address

To better serve our international customers, we utilize global return hubs.
Once your return request is authorized by our team via email, please ship your package to our designated logistics center below:

92 Paine run rd Grottoes,
VA, 24441
Contact: Returns Dept. (D. Qin)
Email: [care@secondwig.com]

Note: We strongly recommend using a trackable shipping service. One-Second Wig is not responsible for return packages that are lost or damaged in transit.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.